1. Returns Eligibility
At RareBharat.com, we are committed to delivering products of the highest quality. We understand that there may be instances where you receive a damaged or incorrect product. In such cases, we are here to assist you.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Additionally, returns must be initiated within 10 days of receiving the product.
2. Returns Process
To initiate the return process, please adhere to the following steps:
- Contact Customer Support: Notify our customer support team at [support@rarebharat.com] within 10 days of receiving the damaged or incorrect product. Please include your order number, a detailed description of the issue, and any relevant photographs.
- Evaluation: Our team will assess your return request and provide you with instructions on the next steps.
- Return Shipping: If the return is approved, we will provide you with a return shipping label or specific instructions. Please ensure the item is securely packaged to prevent further damage during transit.
3. Refund Policy
Upon receiving the returned item, our team will inspect it and notify you of the approval or rejection of your refund.
- Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- Rejected Refunds: If the returned item does not meet the eligibility criteria, we will contact you to discuss alternative solutions.
4. Non-Returnable Items
Please note that certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
5. Contact Information
For further assistance or inquiries, please contact our customer support team at [support@rarebharat.com].